CareersRUO Pro
Customer Success Manager
- Compensation
- $150,000 – $220,000 total compensation — base plus uncapped incentive
- Location
- Newport Beach, California. In person, three to four days a week.
- Employer
- Research Pro, LLC
RUO Pro is the operating system for research-use-only brands. Our customers are founders launching and running real businesses, and how well they do is the entire business model. This role owns that outcome.
The compensation here is deliberately incentive-weighted. The range above is what we expect a strong person to earn in total, and the incentive component is not capped. If you grow the book, you get paid for growing the book.
The work
- Own a portfolio of brands from activation through scale: onboarding, catalog and storefront setup, compliance readiness, ongoing growth.
- Be the person a founder calls when something is on fire at nine at night, and be the reason it does not happen twice.
- Drive expansion and retention as a number you are accountable for, not a soft metric.
- Bring the field back into the product. You will see failure modes before anyone else does, and you are expected to make them engineering's problem.
What we look for
- A track record of owning revenue-bearing customer relationships and hitting a number.
- The ability to become genuinely credible on a technical product. Our customers can tell the difference between someone who knows the platform and someone reading from a page.
- Unusual follow-through. Most of this job is doing the unglamorous thing on time, repeatedly.
- Interest in regulated commerce, life sciences, or health. You do not need the background; you need to want it.
Apply
Show us
the work.
We read every application ourselves. A link to something you built will do more for you here than a cover letter, so lead with that.
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