Customer Success Manager
- Compensation
- $150,000 – $220,000 expected total compensation — base salary plus incentive
- Location
- Newport Beach, California. In person, three to four days a week.
- Employer
- Research Pro, LLC
RUO Pro is the operating system for research-use-only brands. Customers are founders launching and operating businesses on the platform, and their performance determines the platform's revenue. This role is accountable for that outcome across an assigned portfolio.
Compensation is weighted toward incentive. The posted range is expected total compensation for strong performance. Base salary and the incentive structure are set out in a written commission agreement before the start date.
Responsibilities
- Own a portfolio of brands from activation through scale, covering onboarding, catalog and storefront setup, compliance readiness and ongoing growth.
- Act as the primary escalation point for customers, and resolve the underlying cause rather than the incident.
- Carry accountability for expansion and retention against a defined number.
- Report field-observed failure modes into product and engineering rather than absorbing them.
Qualifications
- A record of owning revenue-bearing customer relationships and meeting a quota.
- The ability to develop genuine technical credibility on the platform.
- Consistent follow-through on routine operational commitments.
- Interest in regulated commerce, life sciences or health. Direct background is not required.
Apply
Applications are reviewed directly by the hiring team. A link to relevant work carries more weight than a cover letter.
The Digital Sciences Corporation and Research Pro, LLC are equal opportunity employers. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state, or local law.
If you need a reasonable accommodation to participate in the application or interview process, or to perform the job, tell us at careers@dsco.co and we will work through it with you.
Posted pay ranges reflect what we expect to pay for the role and are not a promise of any particular amount; actual compensation depends on qualifications, experience, and the terms of a written offer. Nothing on this page is an offer of employment or a contract, and employment with us is at will.
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